Covers complete record of customers right from the stage of receiving the query for purchase up to the complaints, A.M.C., Replacements of parts etc.

Some important Features:
* Transfer of unattended calls to next day
** Separation of complaints on the basis of area, locality…

Maintains the Customer record :
Auto Generate the Customer I.D.
Auto Generate the Complaint No.
Serial No. of Compressor Provided - Under Warranty or not Warranty period.
Maintains the A.M.C record, Fault found, Parts Replaced, Services provided, Name of Engineer who attended the call,

Searching Facility : Software provides the searching facility to user on the bases of
Customer I.D., Telephone Number, Name of Customer

Documentation : a) Formation of Bills, Estimates, and Quotations
b) Automatic Creation of letters, Circulars for all the customers

Enquiry follow up : Maintains the record of all the enquiries received and follow Up.

Engineer Performance Evaluation: Evaluate the performance of Engineers on the bases of past records, Satisfaction of customer, remarks of customer.

Inventory Maintenance : Maintains stock of goods at three levels i.e. 1) In Stores
2) With Engineers
3) With Customers

E -Mail Facility : Provides E Mail facility to send circulars, Greetings etc. issued from
Time to time to all or one of the customers on a single click.

Reports Generated : Software generates more than 125 reports, few of them are :-

1) Customer List, Suppliers list
2) List of enq. on daily bases for marketing personnel.
3) List of Complaints received area wise
4) list of enquiries received
5) List of Complaints on daily bases for Engineers
6) Customer Record with past history
7) Sales report of Goods sold with or without Serial no.
8) Engineers Evaluation
9) Quotations
10) Estimates
11) Bills
12) Summary of Quotations Sent
13) Summary of Estimates sent
14) Summary of Bills raised
15) Stock Summary at three levels
16) Item wise stock (with flow and summary)
17) Circulars, letters etc to be sent to customers
18) Warranty Record of Parts Replaced along with name of customers
19) A.M.C. record with date of renewal along with name of customers
20) Mailing Labels of Customers
And many more………

Payment Mode :

(a) Cash/cheque deposit in any branch of the Oriental Bank of Commerce,
      in favour of "Cybertech Softsolutions & Services",
      Current Account No.00841131000268, Ashok Vihar Branch

(b) Crossed Cheque/ DD in favour of : "Cybertech Softsolutions & Services" Payable
      at Delhi to be sent to
      Cybertech Softsolutions & Services,
      D-163, Ashok Vihar, Phase- 1, Delhi -110052

(d) VPP

Delivery : Within 2-3 days (of realisation of payment).(in case of a)
Others :
1) SW on CD shall be Provided to you licensed for 1 system only.
2) Kindly send a Bill (cancelled ) on which the printing is desired (If want us to design for you).

Procedure for ordering..
1. Click Order Button (Right Top)
OR
Send message & Provide your name, Address and Telephone number & payment mode.

2. Send the payment to Cybertech.